Carpet Cleaners SW1 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SW1 provides professional cleaning services to residential and commercial customers. By making a booking, using our services, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings below:
Customer refers to the person, firm or company booking or receiving the services.
Company refers to Carpet Cleaners SW1, the provider of the cleaning services.
Services refers to any carpet, rug, upholstery, or related cleaning services supplied by the Company.
Premises refers to the property or properties where the Services are to be carried out.
Operatives refers to employees, contractors or representatives engaged by the Company to deliver the Services.
2. Scope of Services
The Company provides professional carpet, rug and upholstery cleaning and related services as agreed at the time of booking. The exact scope of work, including any specific instructions, will be confirmed during the booking process or in any written confirmation issued by the Company.
The Company reserves the right to decline, modify or refuse any work which, in its reasonable opinion, is unsafe, unsuitable, beyond its technical capabilities, or may cause damage to the Premises or belongings.
3. Booking Process
Bookings may be made by the Customer via the Companys accepted booking channels. By making a booking, the Customer confirms that they are legally entitled to arrange cleaning at the Premises and that accurate information has been provided.
The Customer must provide full and accurate details, including the type and approximate size of the areas or items to be cleaned, the condition of carpets or upholstery, and any specific concerns such as heavy staining, pet odours, or existing damage.
All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may propose alternative dates or times if the preferred slot is not available.
The Customer must ensure that an authorised adult is present at the Premises at the start and end of the Service, unless otherwise agreed in advance.
4. Access to the Premises
The Customer is responsible for providing safe and timely access to the Premises at the agreed time. The Company may charge a call-out or waiting fee where the Operatives are unable to gain access or are kept waiting beyond a reasonable period.
The Customer must ensure that the Premises have adequate lighting, electricity and, where applicable, running water, so that the Services can be carried out safely and effectively.
If parking is required, the Customer is responsible for ensuring that suitable parking is available and for any related permits or charges, unless otherwise agreed in writing.
5. Customer Obligations
The Customer must remove all fragile, valuable, or easily damaged items from the areas due to be cleaned, or clearly draw these to the attention of the Operatives before work begins.
The Customer should vacuum or clear excessive loose debris where reasonably possible and must inform the Company of any pre-existing damage, stains, or defects in carpets, rugs, upholstery, or flooring.
The Customer must notify the Company in advance if any items have been treated with specialist products, such as stain protectors, dyes or home-use chemicals, which may react with cleaning solutions.
The Customer is responsible for supervising children, pets and other occupants during the visit and ensuring they remain clear of equipment, cables, chemicals and wet surfaces.
6. Prices and Estimates
Prices are based on the information provided by the Customer at the time of booking and are subject to change if the actual condition, size or scope on arrival is materially different from that described.
Any estimates given are indicative and do not amount to a fixed quotation unless explicitly confirmed as such. If additional work is requested or required, the Company will inform the Customer of any extra charges prior to commencing that work.
All prices are quoted in pounds sterling and may be subject to applicable taxes as required by UK law.
7. Payments and Invoicing
Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. The Company accepts payment by the methods specified at the time of booking.
For commercial Customers or larger jobs, the Company may require a deposit or operate on a pro-forma invoicing basis. Any such terms will be communicated to the Customer in advance.
Where payment terms are agreed on account, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts in accordance with applicable UK legislation and to recover any reasonable costs incurred in pursuing late payment.
The Customer must raise any queries regarding an invoice within seven days of the invoice date. Failure to do so will be deemed an acceptance of the invoiced amount.
8. Deposits and Cancellations
The Company may request a deposit for certain bookings, including large-scale or out-of-hours work. Deposits must be paid by the deadline specified, failing which the booking may be cancelled.
The Customer may cancel or reschedule an appointment by giving the Company reasonable notice. Where less than 24 hours notice is given, or the Operatives arrive and are unable to gain access, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the booked Service.
If the Company needs to cancel or reschedule due to unforeseen circumstances such as staff illness, equipment failure, or events outside its reasonable control, it will notify the Customer as soon as practicable and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
9. Service Limitations and Results
The Company will use reasonable care and skill in providing the Services and will employ appropriate techniques and cleaning solutions for the identified materials and conditions.
However, the Company does not guarantee that all stains, odours or marks can be completely removed. The outcome of cleaning is influenced by factors beyond the Companys control, including the type of stain, length of time present, prior attempts at cleaning, and the nature or age of the material.
Where there is a risk that cleaning may cause damage or colour loss due to pre-existing wear, fading, weak fibres or prior chemical use, the Operatives will, where possible, highlight this risk to the Customer before proceeding. If the Customer instructs the Operatives to continue, the Customer accepts that the Company will not be liable for such damage, provided reasonable care and skill have been exercised.
10. Damage and Liability
The Company will take reasonable steps to protect the Customers property and belongings. If damage occurs as a direct result of the Companys negligence, the Customer must notify the Company as soon as possible and in any event within 48 hours of completion of the Services.
The Company reserves the right to inspect and, where appropriate, attempt to rectify any damage. If repair or cleaning is not reasonably possible, compensation may be limited to the current value of the damaged item, taking into account age, condition and fair wear and tear, or to any insurance payout received, whichever is lower.
The Company will not be liable for any pre-existing damage, wear or deterioration, any damage resulting from inherent defects in materials, or any loss arising from incomplete or inaccurate information provided by the Customer.
To the fullest extent permitted by law, the Company will not be liable for indirect or consequential losses such as loss of profits, loss of rental income, loss of enjoyment or loss of opportunity.
11. Insurance and Risk
The Company maintains appropriate insurance cover for its business activities, including public liability insurance, as required by law and good industry practice.
The Customer is responsible for maintaining adequate insurance for the Premises and its contents. The risk of loss or damage to the Premises and items within it remains with the Customer at all times, except where directly caused by the proven negligence of the Company.
12. Health, Safety and Conduct
The Company is committed to operating in a safe and responsible manner. The Customer must not request or require the Operatives to undertake any work which is unsafe, unlawful or outside the agreed scope.
If the Premises are deemed unsafe or unsanitary to a degree that places Operatives at risk, the Company may suspend or cancel the Services and may apply a reasonable call-out charge.
The Customer must treat the Operatives with respect and must not subject them to abusive, aggressive or discriminatory behaviour. The Company reserves the right to withdraw its Services immediately in such circumstances and may refuse future bookings.
13. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated during the provision of Services in accordance with applicable UK waste and environmental regulations.
The Company will remove only the waste that directly results from its cleaning activities, such as extracted dirt and used consumables. It is not responsible for general household rubbish, furniture disposal or large item removal unless this has been expressly agreed as part of the booking and may incur additional charges.
Chemicals and cleaning agents are used in line with manufacturer guidelines, with attention to safety and environmental considerations. The Customer must follow any aftercare instructions provided, including ventilation of treated areas and safe access to wet or recently cleaned surfaces.
14. Complaints and Service Issues
The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the work, they must inform the Company as soon as reasonably possible and no later than 48 hours after completion.
Where practicable, the Company may arrange a revisit to inspect and, if appropriate, re-clean the affected areas. Any such revisit will be at the Companys discretion and will not be offered where issues arise from circumstances beyond the Companys control or where aftercare instructions have not been followed.
15. Data Protection and Privacy
The Company collects and processes personal data such as names, addresses and booking details solely for the purpose of delivering the Services, managing bookings, and complying with legal obligations.
The Company takes reasonable steps to protect Customer information and will not sell or disclose personal data to third parties except where necessary to provide the Services, to comply with the law, or with the Customers consent.
16. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking, unless a change is required by law or regulatory authority.
Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by the Company.
17. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruption, strikes, pandemics, accidents, or acts of government.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.
19. Severability
If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted without affecting the validity and enforceability of the remainder.
20. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior representations, understandings or agreements, whether written or oral, relating to the same subject matter.
By confirming a booking or allowing the Services to be carried out, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
